The Tavistock Institute helped a police service to design an audit process as part of a wider quality assurance programme for the organisation’s Occupational Health service.

Undertaken in discussion with counsellors, design of the audit process will include interviews with counsellors and administrative staff involved in the maintenance of client records, and a review of a sample of records. It is hoped that the project will add to an understanding of the potential role of client records in establishing quality assurance processes for work-based counselling services of this kind.